Position - Remote Training and Support Coach (Trainee)

Overview

This is a great opportunity to join our small but growing support team to provide Anti-money laundering (AML) online training and coaching to our client firms.

It is not a requirement that you currently know about AML legislation and procedures as a three month intensive training period is planned to support you to get up to speed.

This will be a permanent full time position. Starting Salary £21,000 per annum. Post training salary £26,000 – £32,000 per annum (dependent on skills and experience).

Instructions for applicants

If you think you might be who we are looking for, please email jobs@kbssoft.co.uk with a covering letter and CV (please send this as a single PDF containing both) responding to the person specification including why you think you might be a good fit for our company. We actively encourage you to tell us a bit about yourself and will be delighted to receive applications which stand out. We will not accept applications on paper.

Everything you need is included in the Job Application Pack (PDF format).

We want to hear from you in person.  We regret that if your application is made via a recruitment agency it will not be considered.

Job description

As a Training and Support Coach , you will have three distinct roles within the organisation, and your time will be split amongst them depending on demand. Each role should develop your skills and cross-pollinate from one to the next to give you a well-rounded skillset and a varied working week.

Training – Training new and existing users on how to use our extensive software offerings as well as delivering compliance training through courses, webinars and e-learning. You will be assigned clients and/or sessions and be expected to liaise with key stakeholders to arrange training. You will complete some preparatory work ahead of the sessions, record attendance and compile session notes as well as follow up communication for feedback and further sales opportunities.

Helpdesk – We operate a support helpdesk for all of our software users and also receive external enquiries related to compliance matters. You will share a workload of support queries with colleagues, assisting clients and escalating issues where appropriate. You will also assist with the creation and maintenance of our knowledge base help articles.

Support – We support clients in being AML compliant in a variety of ways and offer more direct support for their firm/business. You will work with clients to implement best practices, assist with onboarding procedures and attend meetings with key stakeholders to assist with the delivery of compliance throughout their firm.

Most of our training sessions are performed remotely, however, there may occasionally be a requirement to present in person around the UK as well as attend some in person training/events yourself. This will be a very small part of the role and travel/accommodation will be covered where necessary.

You will be liaising with a number of teams within the business - from software development to accounts to IT Support - in order to ensure newly onboarding customers have the highest level of customer experience possible. Often you will be responsible for connecting many different strands of our business to our customers as you will have such a high amount of contact time directly with clients. Support is always available and provided, but you will be required to confidently communicate across teams and often with leadership within our client’s business.

You'll be reporting to Calum Fleming, our Training & Support Manager.

Day to Day responsibilities

  • Delivering live and interactive training sessions to both new and existing clients
  • Providing punctual support and advice to staff of client firms both on AML legislation and the functioning of our AML software
  • Assisting client firms with AML procedures
  • Keeping an accurate and up-to-date calendar of all training and coaching appointments
  • Liaising with clients to agree timetables for training
  • Building and maintaining trusting and effective relationships with staff of client firms
  • Building and maintaining internal and external support documentation
  • Keeping up to date with our software and new features
  • Building and maintaining an in-depth knowledge of AML/Compliance legislation
  • Contributing to the development of our software and processes

 

Person Specification

SKILLS AND ATTRIBUTES ESSENTIAL DESIRABLE

Positive attitude, energetic and a team player

 

Excellent written and verbal communication

 

Self-motivated and impeccably organised

 

Rapid learning capabilities

 

Excellent attention to details and accuracy

 

Strong IT skills

 

Ability to break down and explain complex information effectively

 

Honest, trustworthy and respectful of confidential information

 

Happy working in a flexible SME environment

 

 
EDUCATION AND QUALIFICATIONS ESSENTIAL DESIRABLE

HNC/Level 4 Qualification or higher

 

Training or Coaching Qualification

 

AML training or qualification

 

 
EXPERIENCE AND KNOWLEDGE ESSENTIAL DESIRABLE

Provision of training or coaching to others

 

Training others in the use of software applications online

 

Experience working in the Legal or Financial Sector

 

Experience of using online applications

 

Sound knowledge of Anti-Money Laundering Legislation

 

Clean criminal record

 

Experience working on a helpdesk/support team

 

Customer Due Diligence or Know Your Client knowledge

 

ONLINE GUIDED TOURS

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We are particularly pleased to be an approved supplier with the Law Society of Scotland